When it comes to new technology, your company probably has super users – those employees who take ownership and achieve buy-in for new initiatives. Your super users are a critical part of getting the most out of an automated human capital management platform like Workforce Go! HCM.
How Super Users Help the Company
Super users are responsible for learning any new system and then educating the key users in your organization. They should be the main point of contact between your company and your solution provider. In that role, their insights and guidance are key to the implementation, adoption, and success of any new technology solution. Here are some ways to make the most of their knowledge and experience.
At least one super user should be involved in establishing the analytics dashboards for your company. Their understanding of organizational priorities, processes, and workflows is the key to developing relevant dashboards. And access to the right information at the right time will ultimately drive user adoption. Super users should be involved in the testing process so that they can identify and help resolve any incorrect or inefficient processes.
It’s also important to remember that your dashboards are dynamic. As your organization grows and changes, your analytics needs will evolve. Your super users are on the front lines of this evolution and will be able to keep your client service team apprised of necessary changes to existing dashboards as well as the need for any new analytics. A close relationship between your super users and the key users of your HCM solution, including executive management, is an important part of this process.
What are the Characteristics of a Good Super User?
They should have strong communication and teaching skills, coupled with a level of technical know-how to understand system workflows and processes. Above all, they should have positive approach and good leadership and team-building skills, since they will be responsible for achieving buy-in and proficiency from users across your company.
Workforce Go! and analytic.li can help you make the most of your super users. We partner with analytic.li to provide you the data you need in the form of advanced dashboard reporting for HCM, workforce management, and productivity.
Want to know more about leveraging your super users so that you can get the most out of Workforce Go! HCM? Contact us today at [email protected] or 214-800-5575.
